Supportive face of Voice AI in the times of pandemic

voicebots in the times of coronavirus

Artificial intelligence has been supporting the medical industry in automating its everyday processes for many years. Robots help physicians in communicating with patients, organizing visits, or even more and more efficient diagnosis. They’re not idle in the times of pandemic, either. How do we use voicebots in the fight against coronavirus and in which fields do they work best? Here’s an overview of some medical voice solutions — invisible helpers supporting doctors on the front lines.

Intelligent bot-informator

In December, after the official release of vaccines against COVID-19, the company launched its second product — this time it was supposed to support the health service in passing information about vaccinations. According to reports, it was a critical moment in which the number of phone calls to hospitals increased by as much as 500%! If each of the conversations was to be held by medical staff, there would be not enough people left to take care of the ill.

VAXA (Vaccine Access Solution) turned out to be a true godsend. A clever assistant answered phone calls, responded to text messages and handled the website chat, referring to the most bothering, repeatable questions. Additionally, it booked visits, confirmed them, and called patients to ask about their health and potential side effects after the vaccination. According to Hyro, the solution helped reduce the number of calls held by hospital staff by 40%. The number of calls abandoned by people who waited too long on the line dropped by 65%.

Voicebot for tracking COVID-19 outbreaks

Audio coronavirus tests? Why not!

Each time artificial intelligence discovers the symptoms of COVID-19, a patient is provided with an additional throat swab to confirm the accuracy of diagnosis. Acquired data allow the company to estimate the effectiveness and reliability of the results provided by voicebot. The research is still ongoing — its initiators work on gathering as many voice samples as possible, including those of convalescents. A well-refined solution will help test potentially ill on a much larger scale.

Effective redirection to emergency services on duty

Each resident can contact the AlloCovid service and answer a questionnaire carried out by a pleasant female bot’s voice. Then, depending on the symptoms and coexisting diseases, a patient is directed to a proper professional who gives him further instructions.

Creators wanted the solution to be friendly for people of all ages. That’s why they chose a phone call instead of an application. The system is able to answer a thousand calls at once — it’s a number difficult to achieve with the help of real people.

Voicebot and its future in medicine — keeping our fingers on the pulse

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