Calling a cab — voice tech in a taxi business

We live in the times where you can order a cab by simply pressing a few buttons in an app. But there are people who still prefer to call — and every taxi business needs to give them a choice. It doesn’t really mean hiring a team of dedicated employees to pick up hundreds of phones a day. It can be solely a matter of automating the service by using the best organized phone operator — a voicebot working keenly 24/7 and simultaneously answering as many phone calls as needed.

How does it work?

A well adjusted voice solution with customized scenarios is ready to handle as many calls as you need regardless of time. It’s able to answer the phone, accept a taxi order and schedule it for the most convenient time, considering the number of customers and free cabs. It works just as precisely as a human employee but can be significantly more efficient.

Why does it have more pros than cons?

  1. Using a voicebot allows high quality 24/7 service. You don’t have to count on your staff to always be in great shape, working on weekends and holidays. A robot doesn’t mind if it’s Christmas, it doesn’t get sick, and it’s always courteous.
  2. You don’t have to hire a bilingual team. A voicebot can be programmed to speak in a few chosen languages for your customers convenience. Language barrier is no longer a blocker.
  3. If you’re currently using a software that helps you schedule and manage the fares, it can be easily integrated with a voice solution to maintain the communication with drivers, access their whereabouts and estimate the arrival times.
  4. Offering a fast, reliable and competent service, your company shows its professional image. Thanks to the voice automation, you’re there whenever your client needs a ride.
  5. You probably figured that out already, but such a solution is certainly highly cost-efficient. It allows you to delegate your current employees to more responsible tasks, making their job more efficient. What’s more, you don’t need to hire a more extensive team as your company grows.
  6. A voicebot can be fully adjusted to your company’s style and needs. It uses precisely prepared scenarios, can speak as a man, woman, a chosen lector, having a personality that suits your business values. What’s equally important, it learns and gains additional knowledge with every conversation, getting even better and more advanced with time.

Do you need a little hi-tech helper in your taxi business?

If you want to talk about voice related technologies that can be applied to your business, we’re here to help. We can offer you a ready-made, flexible and adjustable solution or create something crafted exactly to your special needs.

human-centric software design & development. check out our website: www.iteo.com