5 main challenges in digitizing logistics

digital transformation in logistics

It’s hard to imagine that an industry with such a complex assortment of processes like logistics can work without a proper digitization. Supplying to millions of businesses and consumers each month needs a highly practical approach and can’t be expected to operate in an old-fashioned manner. Whether it’s 3D printing or deliveries with drones, all of the major companies around the world make their own way towards digitization and there’s no doubt that it works to their advantage. Although it comes with challenges, they are not an impassable blockage.

1. Reaching excellence in customer experience

Business to business

Business to customer

  • Tracking the package
  • Order status information
  • Self-shipping
  • Precise delivery date

What can be done to make it more effective? A dedicated, user-friendly application for consumers might work just fine — that’s super convenient when they’re able to check all the essential information in one, accessible place. Additional option can be a voice assistant that answers all the pressing questions via phone channel or a chatbot that communicates through our website.

2. Maintaining transparency of processes, rates and service

3. Creating an operational culture within company

  • Openness and, once again, transparency — available and accessible information, no hidden agendas, and trust.
  • Ability to cooperate — effective collaboration among multidisciplinary teams to make the most of the digital tools.
  • Creating a solid community — sharing experiences, documents, discoveries, perspectives, and plans.
  • Mutual acknowledgement — appreciating one another and basing the organizational structure on merit, not power.
  • Processes automation and digitization — involving an agile manner of sharing documents and information, warehouse management, administrative support, shipping, and distribution.
  • Documents protection — securing information as well as ensuring their integrity and confidentiality.

4. Managing warehouse and fleet

And what about the fleet? The biggest success in logistics is delivering goods on time and keeping them in pristine condition. Simple as it may sound, the task can be quite demanding. Optimizing delivery management involves using unerring route planning systems that take account of the distance between delivery points, individual customer preferences, load placement, or vehicle capacity. IoT enables us not only to check the fleet’s location, but also to make further decisions in real time and, if necessary, reoptimize routes. Yet, fleet management is so much more. Using dedicated safety systems and integrated sensors, we’re able to follow maintenance needs for specific parts of vehicles and reduce the possibility of accidents caused by a human error. The opportunities mount up with every new technology and innovation. It’s worth being up to date.

5. Keeping it all safe and sound

We truly hope that the list of challenges didn’t scare you off and you’re still open to digitizing your business. There’s definitely more to be excited about than afraid of and we’re here to prove it. If you’re still in doubt, contact us. We’ll analyze your needs and find the most suitable solution.

human-centric software design & development. check out our website: www.iteo.com